For maintenance and support management

For all different kind of customer support requests

For feedback registration on your customer side

Service area - nominated service structure management

Questions, answers, comments, best practices

Error situations, FBMS reaction time resolution against severity levels

Real time emergency messages, email tickets against pre-defined distribution list

Feedback reports, reaction times, case by case or summarized histograms

Severity level on time delivery success graphs

Available as qp hosted SOA service